MySaudiJobs jobs listing MySaudiJobs jobs listing Operations Manager Jobs in Aseer, Abha & Jazan Saudi Arabia Mon, 11 Sep 2017 00:00:00 +0000 <p>JOB PURPOSE :</p> <ul> <li>To create bold and creative strategies for performance, quality and captain happiness to ensure continuous growth and market expansion through utilizing your people, product and budget.</li> </ul> <p>JOB DIMENSIONS :</p> <ul> <li>As an Operations Manager at Careem, you will be taking full ownership of the three factors underlying success in any company: people, product and profit. You will own every single strategy in our supply whether that may be designing processes with the supply team for incentives to ensure growth, handling the system of quality tickets to ensure that product meets the quality standard, ensuring captain happiness or inspiring your team to accomplish the unattainable, you will need to achieve what we never realized was possible through your people, product and budget.</li> </ul> <p>KEY ACCOUNTABILITES (OUTPUTS, KPI&rsquo;S) :<br /> Reliability :</p> <ul> <li>Available hours of captains</li> <li>Quality rating</li> <li>Speed of responding to complaints</li> <li>Captain happiness</li> </ul> <p>JOB CONTEXT :</p> <ul> <li>Accountable for all operational aspects in the city and ensure operational excellence with regards to customer experience, captain loyalty, and financial efficiency.</li> <li>Assist the General Manager to drive creation and implement the supply strategy for your city.</li> <li>Build scalable processes and organization in the city to drive supply growth according to budget and ensure market leadership.</li> <li>Build strong and deep relationships with Captains and other suppliers.</li> <li>Achieve ambitious KPIs and targets related to supply and Operations.</li> <li>Lead and drive the continuous improvement process and share best practices within supply for the city and drive coordination with the central organization.</li> </ul>