MySaudiJobs jobs listing https://www.mysaudijobs.com MySaudiJobs jobs listing IT Coordinator - Saudi National Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/it-coordinator-saudi-national-jobs-in-riyadh-saudi-arabia-15621.html https://www.mysaudijobs.com/jobs_detail/it-coordinator-saudi-national-jobs-in-riyadh-saudi-arabia-15621.html Wed, 18 Jan 2017 00:00:00 +0000 <div style="text-align: justify;">Charterhouse is working with a leading international financial institution who are expanding their operations across the region, and have an exciting opportunity for a IT Coordinator in Riyadh, Saudi Arabia.<br /> Your main responsibilities would be to lead and manage the day to day activities within the data centre. You will also act as a data centre supervisor responsible for and not limited to smooth operations of the systems, networks and reporting cycles.</div> IT Tools Engineer Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/it-tools-engineer-jobs-in-riyadh-saudi-arabia-15580.html https://www.mysaudijobs.com/jobs_detail/it-tools-engineer-jobs-in-riyadh-saudi-arabia-15580.html Wed, 11 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Support Sadad gateway for online payment.</li> <li style="text-align: justify;">Support integration with payments modules and legacy applications.</li> </ul> IPCC-Cisco Engineer Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/ipcc-cisco-engineer-jobs-in-riyadh-saudi-arabia-15504.html https://www.mysaudijobs.com/jobs_detail/ipcc-cisco-engineer-jobs-in-riyadh-saudi-arabia-15504.html Tue, 03 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Create Call Center agents.&nbsp;</li> <li style="text-align: justify;">Managing IPCC Servers with the help of the Windows Administrator and verifying that all required services are up and running on a weekly basis.&nbsp;</li> <li style="text-align: justify;">Ensure the connectivity between customers and agents as required by business rules.&nbsp;</li> <li style="text-align: justify;">Able to do trouble shooting whenever problem occurred.&nbsp;</li> <li style="text-align: justify;">Monitoring the logs for the running services.&nbsp;</li> <li style="text-align: justify;">Ensure using test lab to test changes before deploying on production for existing test lab.&nbsp;</li> <li style="text-align: justify;">Generating the required reports&nbsp;</li> <li style="text-align: justify;">Support computer and phone mapping.&nbsp;</li> <li style="text-align: justify;">Support Run Out bound Campaigns as required by Business.&nbsp;</li> <li style="text-align: justify;">Coordinate with Cisco TAC in case of any major issue.&nbsp;</li> <li style="text-align: justify;">Maintain the IPCC gateways for Call Center and Hotlines.&nbsp;</li> <li style="text-align: justify;">Daily checking of script running and available space on server.&nbsp;</li> <li style="text-align: justify;">Daily checking of the overall performance of the IVR switches.&nbsp;</li> <li style="text-align: justify;">Daily test of all IVR functionality (i.e. calling the IVR &amp; listen to menu to ensure it is working &amp; getting back the correct outcome).&nbsp;</li> <li style="text-align: justify;">Troubleshooting the existing scripts for any abnormal activity that might be noticed when performing the daily check.&nbsp;</li> <li style="text-align: justify;">Performing a restart for the services required to insure the quality of IVR activity and performance.&nbsp;</li> <li style="text-align: justify;">Uploading voice prompts of any new promotions that are required by the business.&nbsp;</li> <li style="text-align: justify;">Editing the scripts to temporary stop a service provided.&nbsp;</li> <li style="text-align: justify;">Ensure the Installation of latest patches on IVR servers as required by the system admin.&nbsp;</li> <li style="text-align: justify;">Server clean-up: ensure archiving of data with operation team, applying needed indices, and ensuring partitioning on tables with the DBA to optimize performance.&nbsp;</li> <li style="text-align: justify;">Ensuring backups on all systems are accounted for.&nbsp;</li> <li style="text-align: justify;">Maintain backups for IVR Application logs and applications.&nbsp;</li> <li style="text-align: justify;">Maintain the third party reporting server.&nbsp;</li> <li style="text-align: justify;">Monthly performance maintenance i.e. testing Response Time on all functions using industry standard metrics for Call Centre Operations.</li> <li style="text-align: justify;">In the event of any errors affecting the service or downtime, immediate response from the team to resolve it, since it is a critical application.&nbsp;</li> <li style="text-align: justify;">Ensure all CRM Agent accounts are fully functional and mapped to IPCC accounts actively for new users.&nbsp;</li> </ul> <div style="text-align: justify;">Speech Log (Voice Recording Solutions):&nbsp;</div> <ul> <li style="text-align: justify;">Maintain all agent stations that are required for recording&nbsp;</li> <li style="text-align: justify;">Ensure backups are taken routinely and actively.&nbsp;</li> <li style="text-align: justify;">Generate adhoc report for requests from business.&nbsp;</li> </ul> <div style="text-align: justify;">Work Force Management (WFM):&nbsp;</div> <ul> <li style="text-align: justify;">Maintain the schedules, agent database, reports and operational issues&nbsp;</li> <li style="text-align: justify;">Ensure backups are taken routinely and actively.&nbsp;</li> <li style="text-align: justify;">Implementation of preventive maintenance measures recommended by vendors.</li> </ul> Specialist - Globitel SpeechLog, WFM & Avaya IPCC Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/specialist-globitel-speechlog-wfm-avaya-ipcc-jobs-in-riyadh-saudi-arabia-15503.html https://www.mysaudijobs.com/jobs_detail/specialist-globitel-speechlog-wfm-avaya-ipcc-jobs-in-riyadh-saudi-arabia-15503.html Tue, 03 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">&nbsp;</li> <li style="text-align: justify;">Keeps equipment operational by established procedures; reporting malfunctions.&nbsp;</li> <li style="text-align: justify;">Maintains call center database and updating contact log.&nbsp;</li> <li style="text-align: justify;">Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.&nbsp;</li> <li style="text-align: justify;">Manages IPCC servers, gateways for Call Center &amp; Hotlines and verifies that all required services are up and running.&nbsp;</li> <li style="text-align: justify;">Able to do trouble shooting whenever problem occurred.&nbsp;</li> <li style="text-align: justify;">Monitors the logs for the running call center services.&nbsp;</li> <li style="text-align: justify;">Ensures using test lab to test each change before deploying on production for the existing test lab.&nbsp;</li> <li style="text-align: justify;">Runs Out bound Campaigns as required by Business.&nbsp;</li> <li style="text-align: justify;">Implements preventive maintenance measures recommended by vendors&nbsp;</li> <li style="text-align: justify;">Checks script running, available space on server, and overall performance of the IVR switches and IVR functionality on daily basis.&nbsp;</li> <li style="text-align: justify;">Uploads voice Prompts of any new promotions that are required by the business&nbsp;</li> <li style="text-align: justify;">Edits the scripts to temporary stop a service provided.&nbsp;</li> <li style="text-align: justify;">Maintains the third party reporting server.&nbsp;</li> <li style="text-align: justify;">Ensures all CRM Agent accounts are fully functional and mapped to IPCC accounts actively for new users.</li> </ul> Specialist - Globitel Call Center Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/specialist-globitel-call-center-jobs-in-riyadh-saudi-arabia-15502.html https://www.mysaudijobs.com/jobs_detail/specialist-globitel-call-center-jobs-in-riyadh-saudi-arabia-15502.html Tue, 03 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.&nbsp;</li> <li style="text-align: justify;">Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.&nbsp;</li> <li style="text-align: justify;">Monitors the logs for the running services and generates the required and adhoc reports.&nbsp;</li> <li style="text-align: justify;">Coordinates with Avaya TAC in case of any major issue.&nbsp;</li> <li style="text-align: justify;">Performs a restart for the services required to insure the quality of IVR activity and performance.&nbsp;</li> <li style="text-align: justify;">Ensures the Installation of latest patches on IVR servers as required by the system admin.&nbsp;</li> <li style="text-align: justify;">Server clean-up: ensure archiving of data with operation team, applying needed indices, and ensuring partitioning on tables with the DBA to optimize performance.&nbsp;</li> <li style="text-align: justify;">Maintains backups for IVR Application logs and applications and ensures backups on all systems are accounted for.&nbsp;</li> <li style="text-align: justify;">Implements monthly performance maintenance i.e. testing Response Time on all functions using industry standard metrics for Call Centre Operations.&nbsp;</li> <li style="text-align: justify;">Implements preventive maintenance measures recommended by vendors.&nbsp;</li> <li style="text-align: justify;">Maintain the WFM schedules, agent database, reports and operational issues.</li> </ul> Specialist - iWD Genesys, Call Center Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/specialist-iwd-genesys-call-center-jobs-in-riyadh-saudi-arabia-15501.html https://www.mysaudijobs.com/jobs_detail/specialist-iwd-genesys-call-center-jobs-in-riyadh-saudi-arabia-15501.html Tue, 03 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Monitors requests and tasks and their statuses in request processing.&nbsp;</li> <li style="text-align: justify;">Views, manages and modifies the network model.&nbsp;</li> <li style="text-align: justify;">Resend requests and tasks.&nbsp;</li> <li style="text-align: justify;">Creates and manages Comptel InstantLink UI users&nbsp;</li> <li style="text-align: justify;">Use testing tools for request generation and network element interface simulation&nbsp;</li> <li style="text-align: justify;">Manage distribution configuration&nbsp;</li> <li style="text-align: justify;">Assure that issued Customer Provisioning Orders are correct and complete.&nbsp;</li> <li style="text-align: justify;">Check that all necessary information about the Customer Provisioning Order (for example, type of product, install address, special requirements).&nbsp;</li> <li style="text-align: justify;">Maintain the provisioning performance, logs, errors and failback operation.&nbsp;</li> <li style="text-align: justify;">Maintain the integration agents with the southbound network elements and highlight and resolve any issues.</li> </ul> Oracle Data Warehouse (DWH) Consultant Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/oracle-data-warehouse-dwh-consultant-jobs-in-riyadh-saudi-arabia-15500.html https://www.mysaudijobs.com/jobs_detail/oracle-data-warehouse-dwh-consultant-jobs-in-riyadh-saudi-arabia-15500.html Tue, 03 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Maintaining the structures of the DWH tabs and layout.&nbsp;</li> <li style="text-align: justify;">Reports development, deployment and making the analysis and design of the queries used in these reports.&nbsp;</li> <li style="text-align: justify;">Monitor, maintain and troubleshoot auto refresh process of DWH &amp; BI tools, systems and software.&nbsp;</li> <li style="text-align: justify;">Following up any changes in the feeds or IT systems that may affect the process and providing the solution that keeps the process running properly.&nbsp;</li> <li style="text-align: justify;">Analyzing and Development of the Ad hoc queries required by Customer business users.&nbsp;</li> <li style="text-align: justify;">Ensuring delivering business users right requirements within the agreed KPI.&nbsp;</li> <li style="text-align: justify;">Support and maintain ETL (Extract, transfer, Load) process.&nbsp;</li> <li style="text-align: justify;">Monitor all processes are running, all data Feed are coming properly and parsing is done. And ensure to clear the backlogs for normal processing.&nbsp;</li> <li style="text-align: justify;">Working towards merging (integrating) of BI platforms with enterprise systems and applications when requested.&nbsp;</li> <li style="text-align: justify;">Designing BI front end applications according to the user requirements.&nbsp;</li> <li style="text-align: justify;">Manage the data integrity between DWH and BI.&nbsp;</li> <li style="text-align: justify;">Ensure dumps needed by BI systems are sent on time as per the requirements of the BI policy approved by Customer.</li> </ul> Hadoop (Big Data Analysis Framework) Specialist Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/hadoop-big-data-analysis-framework-specialist-jobs-in-riyadh-saudi-arabia-15499.html https://www.mysaudijobs.com/jobs_detail/hadoop-big-data-analysis-framework-specialist-jobs-in-riyadh-saudi-arabia-15499.html Tue, 03 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Manage Hadoop environment setup to store and process big data in a distributed environment across clusters.&nbsp;</li> <li style="text-align: justify;">Manage Hadoop HDFS (format the configured HDFS file system, open namenode (HDFS server).&nbsp;</li> <li style="text-align: justify;">Manage Hadoop MapReduce framework (write applications to process huge amounts of data, in parallel, on large clusters of commodity hardware in a reliable manner).&nbsp;</li> <li style="text-align: justify;">Manage Hadoop streaming utility to create and run Map/Reduce jobs with any executable or script as the mapper and/or the reducer.&nbsp;</li> <li style="text-align: justify;">Manage Hadoop Multi Node Cluster environment.&nbsp;</li> <li style="text-align: justify;">Scales up from single servers to a number of machines, each offering local computation and storage.</li> </ul> IBM SPSS Analytics Specialist Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/ibm-spss-analytics-specialist-jobs-in-riyadh-saudi-arabia-15498.html https://www.mysaudijobs.com/jobs_detail/ibm-spss-analytics-specialist-jobs-in-riyadh-saudi-arabia-15498.html Tue, 03 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Manage SPSS statistics to provide understanding of data, identify trends and produce accurate forecasts.&nbsp;</li> <li style="text-align: justify;">Build and deploy predictive models throughout the organization.&nbsp;</li> <li style="text-align: justify;">Support data-driven decisions to improve the organization business results and manage risk.&nbsp;</li> <li style="text-align: justify;">Perform statistical analysis, data and text mining, predictive modelling and decision optimization to anticipate change and take action.&nbsp;</li> <li style="text-align: justify;">Analyse complex relationships using powerful univariate and multivariate analysis.</li> </ul> SAP BI Specialist Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/sap-bi-specialist-jobs-in-riyadh-saudi-arabia-15497.html https://www.mysaudijobs.com/jobs_detail/sap-bi-specialist-jobs-in-riyadh-saudi-arabia-15497.html Tue, 03 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Manage HANA Data Warehousing .installation, procedure, index creation and checks.&nbsp;</li> <li style="text-align: justify;">Handle HANA DB provides the SQL functionalities.&nbsp;</li> <li style="text-align: justify;">Develop HANA DW infrastructure to support a repository and related services.&nbsp;</li> <li style="text-align: justify;">Use HANA DW tools and translate into HANA SQL.&nbsp;</li> <li style="text-align: justify;">Complement HANA data warehouses with Hadoop platforms&nbsp;</li> <li style="text-align: justify;">Manage BI data and schema.&nbsp;</li> <li style="text-align: justify;">Review data model with respect to query performance.&nbsp;</li> <li style="text-align: justify;">Utilize SAP options to improve performance.</li> </ul> Teradata Data Warehousing (DWH), Micro strategy Business Intelligence (BI) & Informatica ETL Special Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/teradata-data-warehousing-dwh-micro-strategy-business-intelligence-bi-informatica-etl-special-jobs-in-riyadh-saudi-arabia-15496.html https://www.mysaudijobs.com/jobs_detail/teradata-data-warehousing-dwh-micro-strategy-business-intelligence-bi-informatica-etl-special-jobs-in-riyadh-saudi-arabia-15496.html Tue, 03 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Maintaining the structures of the DWH tabs and layout.&nbsp;</li> <li style="text-align: justify;">Reports development, deployment and making the analysis and design of the queries used in these reports.&nbsp;</li> <li style="text-align: justify;">Monitor, maintain and troubleshoot auto refresh process of DWH &amp; BI tools, systems and software.&nbsp;</li> <li style="text-align: justify;">Following up any changes in the feeds or IT systems that may affect the process and providing the solution that keeps the process running properly.&nbsp;</li> <li style="text-align: justify;">Analyzing and Development of the Ad hoc queries required by Customer business users.&nbsp;</li> <li style="text-align: justify;">Ensuring delivering business users right requirements within the agreed KPI.&nbsp;</li> <li style="text-align: justify;">Support and maintain ETL (Extract, transfer, Load) process.&nbsp;</li> <li style="text-align: justify;">Monitor all processes are running, all data Feed are coming properly and parsing is done. And ensure to clear the backlogs for normal processing.&nbsp;</li> <li style="text-align: justify;">Working towards merging (integrating) of BI platforms with enterprise systems and applications when requested. ? Designing BI front end applications according to the user requirements.&nbsp;</li> <li style="text-align: justify;">Manage the data integrity between DWH and BI.&nbsp;</li> <li style="text-align: justify;">Ensure dumps needed by BI systems are sent on time as per the requirements of the BI policy approved by Customer.</li> </ul> Specialist - Teleopti WFM Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/specialist-teleopti-wfm-jobs-in-riyadh-saudi-arabia-15495.html https://www.mysaudijobs.com/jobs_detail/specialist-teleopti-wfm-jobs-in-riyadh-saudi-arabia-15495.html Tue, 03 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Optimizes the workforce of the contact center, back office and branches and stores.&nbsp;</li> <li style="text-align: justify;">Manages the call center staff workforce.&nbsp;</li> <li style="text-align: justify;">Provides the forecast demand reports according to the call center workload analysis.&nbsp;</li> <li style="text-align: justify;">Creates the schedules automatic reports.&nbsp;</li> <li style="text-align: justify;">Develops the reports and improves the overall customer service operation.&nbsp;</li> <li style="text-align: justify;">Implementation of preventive maintenance measures recommended by vendors&nbsp;</li> <li style="text-align: justify;">Performing a restart for the services required to insure the quality of IVR activity and performance.&nbsp;</li> <li style="text-align: justify;">Maintains the third party reporting server.&nbsp;</li> <li style="text-align: justify;">Maintain all agent stations that are required for recording.&nbsp;</li> <li style="text-align: justify;">Generate adhoc report for requests from business.</li> </ul> Roaming - Comptel Specialist Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/roaming-comptel-specialist-jobs-in-riyadh-saudi-arabia-15494.html https://www.mysaudijobs.com/jobs_detail/roaming-comptel-specialist-jobs-in-riyadh-saudi-arabia-15494.html Mon, 02 Jan 2017 00:00:00 +0000 <div style="text-align: justify;">Having comprehensive experience about the International Roaming service, bill management and Payment Information.&nbsp;<br /> Manage and maintain the functionalities:&nbsp;</div> <ul> <li style="text-align: justify;">International Roaming Inter Operator Tariffs.&nbsp;</li> <li style="text-align: justify;">Mailing List for TAP and Bulk SMS Data Transfer.&nbsp;</li> <li style="text-align: justify;">Mailing List for Inter PMN Operator Invoices.&nbsp;</li> <li style="text-align: justify;">TAP IN and TAP OUT cycles and processes.&nbsp;</li> <li style="text-align: justify;">TAP IN and TAP OUT troubleshooting.&nbsp;</li> <li style="text-align: justify;">Roamers calls tracking (local and international).&nbsp;</li> <li style="text-align: justify;">Processing a duplicate file or a file that contains previously processed calls.&nbsp;</li> <li style="text-align: justify;">Roaming &amp; Customer Retention for Quantify roaming experience with a Roaming Quality Index at a network and roamer level. This can be correlated with Net Promoter Score to rapidly arrive at root causes for detraction.&nbsp;</li> <li style="text-align: justify;">Bill shock prediction to identify &amp; report likely candidates for bill shock to the customer experience manager for pro-active action.&nbsp;</li> <li style="text-align: justify;">Segmentation to provide the insights for targeted campaigns to offer customers with roaming packages suitable to their needs.</li> </ul> Specialist - IT Tools (Myriad USSD) Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/specialist-it-tools-myriad-ussd-jobs-in-riyadh-saudi-arabia-15493.html https://www.mysaudijobs.com/jobs_detail/specialist-it-tools-myriad-ussd-jobs-in-riyadh-saudi-arabia-15493.html Mon, 02 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Supports the Myriad USSD application as a channel through which the customers can access the services provided by client. This application is built on a combination of COTS and in-house developed technology. These services are offered by client through WAP.&nbsp;</li> <li style="text-align: justify;">Create short codes and manipulates the sessions.&nbsp;</li> <li style="text-align: justify;">Monitors &amp; supports the Load balancer / traffic manager &ndash; working as a translator between systems (IVR, Myriad USSD, and IPCC).</li> </ul> Comptel InstantLink Provision Specialist Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/comptel-instantlink-provision-specialist-jobs-in-riyadh-saudi-arabia-15492.html https://www.mysaudijobs.com/jobs_detail/comptel-instantlink-provision-specialist-jobs-in-riyadh-saudi-arabia-15492.html Mon, 02 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Manage the standard OSS/J Service Activation API for receiving service activation orders.&nbsp;</li> <li style="text-align: justify;">Configure and Setup the environment variables, network elements, GRC parameters, and the InstantLink directory structure. ? View, manage and modify the network model.&nbsp;</li> <li style="text-align: justify;">Configure the request processing status values.&nbsp;</li> <li style="text-align: justify;">Monitor requests and tasks and their statuses in request processing.&nbsp;</li> <li style="text-align: justify;">Manage the operation on requests execution time.&nbsp;</li> <li style="text-align: justify;">Maintain the provisioning performance, system log files, errors and failback operation.&nbsp;</li> <li style="text-align: justify;">Handle the InstantLink response FIFO.&nbsp;</li> <li style="text-align: justify;">Manage the network model route allocation.&nbsp;</li> <li style="text-align: justify;">Configure the InstantLink error messages and alarms.&nbsp;</li> <li style="text-align: justify;">Setup the relations between the request and task status values.&nbsp;</li> <li style="text-align: justify;">Create and manage Comptel InstantLink UI users.&nbsp;</li> <li style="text-align: justify;">Use testing tools for request generation and network element interface simulation.&nbsp;</li> <li style="text-align: justify;">Manage distribution configuration.&nbsp;</li> <li style="text-align: justify;">Assure that issued Customer Provisioning Orders are correct and complete.&nbsp;</li> <li style="text-align: justify;">Check that all necessary information about the Customer Provisioning Order (e.g. type of product, install address, special requirements) is available.&nbsp;</li> <li style="text-align: justify;">Maintain the integration agents with the southbound network elements and highlight and resolve any issues.</li> </ul> Specialist - IBM Campaign Management System Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/specialist-ibm-campaign-management-system-jobs-in-riyadh-saudi-arabia-15491.html https://www.mysaudijobs.com/jobs_detail/specialist-ibm-campaign-management-system-jobs-in-riyadh-saudi-arabia-15491.html Mon, 02 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Manage full campaign logic and campaign delivery&nbsp;</li> <li style="text-align: justify;">Builds targeted, ongoing dialogue with customers&nbsp;</li> <li style="text-align: justify;">Reuses campaign management building blocks&nbsp;</li> <li style="text-align: justify;">Generates the measures and reports on marketing activities&nbsp;</li> </ul> <div style="text-align: justify;">Creates and manages the following types of objects:&nbsp;</div> <ul> <li style="text-align: justify;">Custom attributes for campaigns, offers, and cells&nbsp;</li> <li style="text-align: justify;">Templates for creating offers&nbsp;</li> <li style="text-align: justify;">Manages user and system table mappings&nbsp;</li> <li style="text-align: justify;">Manages and view details of data sources&nbsp;</li> <li style="text-align: justify;">Creates and manage dimension hierarchies required in business operation&nbsp;</li> <li style="text-align: justify;">Creates and manage audience levels required in business operation&nbsp;</li> <li style="text-align: justify;">View the Listener (aclsnr) log for the current session&nbsp;</li> <li style="text-align: justify;">Schedules flowcharts with the IBM Unica Scheduler.</li> </ul> Prepaid and Postpaid Billing Specialist Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/prepaid-and-postpaid-billing-specialist-jobs-in-riyadh-saudi-arabia-15490.html https://www.mysaudijobs.com/jobs_detail/prepaid-and-postpaid-billing-specialist-jobs-in-riyadh-saudi-arabia-15490.html Mon, 02 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Functional support, for online modules.&nbsp;</li> <li style="text-align: justify;">Ensure process documentation is accurately maintained.&nbsp;</li> <li style="text-align: justify;">Responsible for tariff changes and configuring new promotions, products, roaming partners.&nbsp;</li> <li style="text-align: justify;">Responsible for periodic reconciliation of data between the system(s) responsible for, and network elements, in order to synchronize the data. ? Perform process execution, following the business process schedule and the required output.&nbsp;</li> <li style="text-align: justify;">Meet quality and performance KPI with supporting documents.&nbsp;</li> <li style="text-align: justify;">Provide and manage support on special project and when assigned by seniors and superiors.&nbsp;</li> <li style="text-align: justify;">Responsible for developing and or processing system scripts to be run either manually or automatically by the system.&nbsp;</li> <li style="text-align: justify;">Billing: Support for Bill Review, Ensuring Bill Run smoothly, any recoveries for additional requirements (e.g. script to waive particular charges)/ bugs (Ex: Wrong allowance deduction), Extract and Archiving, Modifications to Extraction script.&nbsp;</li> <li style="text-align: justify;">Roaming Processing: Tariff Setup, Suspended call monitoring, resolution and reporting, seeing the operation of all steps of Calls processing is smooth and error free, perform any recoveries required, Investigation and assistance in Fraud cases.&nbsp;</li> <li style="text-align: justify;">Interconnect: Setup for different interconnect operators including the operators for SMS inter working / destinations and subsequent changes required, ensuring processing of all interconnect CDRs, Production of Reports, Reconciliation and Investigation into discrepancies.</li> </ul> Specialist - PCPM & Q-matic Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/specialist-pcpm-q-matic-jobs-in-riyadh-saudi-arabia-15489.html https://www.mysaudijobs.com/jobs_detail/specialist-pcpm-q-matic-jobs-in-riyadh-saudi-arabia-15489.html Mon, 02 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Manages the Queue control functions.&nbsp;</li> <li style="text-align: justify;">Manages the scheduled appointment functions.&nbsp;</li> <li style="text-align: justify;">Creates the Abandoned customer management reports&nbsp;</li> <li style="text-align: justify;">Manages the routing functions, sets the business rules for priorities, route to specific agents, hold and release functions, and load-balancing between agent groups.&nbsp;</li> <li style="text-align: justify;">Configures the settings parameters remotely from the server and affect all branches immediately.&nbsp;</li> <li style="text-align: justify;">Provide the workforce management reports about back-office work.&nbsp;</li> <li style="text-align: justify;">Handles the integration among Q-Matic Orchestra and Solo systems.&nbsp;</li> <li style="text-align: justify;">Handles the integration among PCPM (Public Cash Payment Machine) and self-Payment collecting Kiosk.&nbsp;</li> <li style="text-align: justify;">Supports the NGKP, vending machine for retailers (also a payment channel).&nbsp;</li> <li style="text-align: justify;">Handles the integration with several systems (CRM, Facebook, and Twitter).</li> </ul> Specialist - Customer Care eServices Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/specialist-customer-care-eservices-jobs-in-riyadh-saudi-arabia-15488.html https://www.mysaudijobs.com/jobs_detail/specialist-customer-care-eservices-jobs-in-riyadh-saudi-arabia-15488.html Mon, 02 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Supports the digital platform including web application, Landing Pages, social services and any customer interaction digital service.&nbsp;</li> <li style="text-align: justify;">Administrates the contents (plans, services, devices, etc.) of the ePortal with marketing using a built-in Content Management module.&nbsp;</li> <li style="text-align: justify;">Administrates the ePortal self-service for consumers (payment, submitting complaint, checking bills, using voucher, setting OTT (Video-On-Demand), and corporates (managed services, static IP settings).&nbsp;</li> <li style="text-align: justify;">Administrates the complaint management integration with Siebel, Customers can assign their Twitter, Facebook, Google profile.&nbsp;</li> <li style="text-align: justify;">Administrates the Consumer applications downloading from App Store (iPhone), Google Play (Android), Windows Marketplace (Windows Phone), AppWorld (BlackBerry) by any customer (capabilities: balance inquiry, store locator, loyalty points, etc.&nbsp;</li> <li style="text-align: justify;">Administrates the internal apps for Client&rsquo;s employees (with VPN only) for number reservation, saving customer location, etc.&nbsp;</li> <li style="text-align: justify;">Dispatches emails to call center agents. Also perform autoreply. Mainly for corporate customers. Provides a single-entry GUI for commonly used customer information&nbsp;</li> <li style="text-align: justify;">Administrates the interactions chat-like SMS-based customer-care.&nbsp;</li> <li style="text-align: justify;">Integrates e-Portal for real-time social communications to CSR (instant messaging, online meetings, voice, video and data).</li> </ul> Specialist, e-Services (WebSphere) Jobs In Saudi Arabia https://www.mysaudijobs.com/jobs_detail/specialist-e-services-websphere-jobs-in-saudi-arabia-15484.html https://www.mysaudijobs.com/jobs_detail/specialist-e-services-websphere-jobs-in-saudi-arabia-15484.html Mon, 02 Jan 2017 00:00:00 +0000 <ul> <li style="text-align: justify;">Mobile Number Portability (MNP) to exchange mobile numbers among the three operators. Implemented in IBM WebSphere Message Broker.&nbsp;</li> <li style="text-align: justify;">Support the Core enterprise portal services. (Plans, services, devices, etc. self-service for consumers (payment, submitting complaint, checking bills, using voucher, setting OTT (Video-On-Demand), and corporates (managed services, static IP settings). Complaint management is integrated with Siebel, but price changes can be done only by marketing team via Content Management module. Customers can assign their Twitter, Facebook, Google profile. Customers will get a new dashboard.&nbsp;</li> <li style="text-align: justify;">Support the IBM WebSphere DataPower SOA Appliances (pre-built, pre-configured rack mountable network devices (XML appliances) that can help accelerate XML and Web Services deployments while extending SOA infrastructure. Secure, integrate and optimize access to web, mobile, and API workloads to support integration with external partners.</li> </ul> Programmer Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/programmer-jobs-in-riyadh-saudi-arabia-15340.html https://www.mysaudijobs.com/jobs_detail/programmer-jobs-in-riyadh-saudi-arabia-15340.html Thu, 15 Dec 2016 00:00:00 +0000 <div style="text-align: justify;">Job Responsibilities:</div> <ul> <li style="text-align: justify;">Creates and modifies computer programs by converting project requirements into code.&nbsp;</li> </ul> <div style="text-align: justify;">Job Duties:</div> <ul> <li style="text-align: justify;">Confirms project requirements by reviewing program objective, input data, andoutput requirements with analyst, supervisor, and client.</li> <li style="text-align: justify;">Arranges project requirements in programming sequence by analyzingrequirements; preparing a work flow chart and diagram using knowledge ofcomputer capabilities, subject matter, programming language, and logic.</li> <li style="text-align: justify;">Encodes project requirements by converting work flow information into computerlanguage.</li> <li style="text-align: justify;">Programs the computer by entering coded information.</li> <li style="text-align: justify;">Confirms program operation by conducting tests; modifying program sequenceand/or codes.</li> <li style="text-align: justify;">Prepares reference for users by writing operating instructions.</li> <li style="text-align: justify;">Maintains historical records by documenting program development and revisions.</li> <li style="text-align: justify;">Maintains client confidence and protects operations by keeping informationconfidential.</li> <li style="text-align: justify;">Ensures operation of equipment by following manufacturer instructions;troubleshooting malfunctions; calling for repairs; evaluating new equipment andtechniques.</li> <li style="text-align: justify;">Maintains professional and technical knowledge by attending educationalworkshops; reviewing professional publications; establishing personal networks;participating in professional societies.</li> <li style="text-align: justify;">Contributes to team effort by accomplishing related results as needed.</li> </ul> Head of IT Jobs In Jeddah Saudi Arabia https://www.mysaudijobs.com/jobs_detail/head-of-it-jobs-in-jeddah-saudi-arabia-15286.html https://www.mysaudijobs.com/jobs_detail/head-of-it-jobs-in-jeddah-saudi-arabia-15286.html Thu, 08 Dec 2016 00:00:00 +0000 <div style="text-align: justify;">Company: Investment Banking Institution<br /> Aim: Responsible for managing the strategic direction and operations of the department.<br /> Responsibilities:</div> <ul> <li style="text-align: justify;">Develop and implement appropriate IT strategy for the organization.</li> <li style="text-align: justify;">Develop policies and procedures consistent with those of the other corporate services department in order to ensure effective operation of the organisation.</li> <li style="text-align: justify;">Introduce new processes and systems and redefine and transform existing processes to align with changing business and technology needs.</li> <li style="text-align: justify;">Lead IT projects, setting timelines for project implementation and ensuring their completion.</li> <li style="text-align: justify;">Plan, direct, and manage the implementation of cost-effective information systems and computer operations.</li> <li style="text-align: justify;">Set performance objectives, provide necessary support, evaluate and appraise the team and regular feedback on performance.</li> <li style="text-align: justify;">Develop, review and update Information Security policies to ensure organisational assets (Information software, hardware) are protected against compromise.</li> <li style="text-align: justify;">Provide appropriate solutions to preserve the confidentiality of information and safeguard the accuracy and completeness of information and processing methods.</li> </ul> IT OSS Team Lead - Transferable Iqama Required Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/it-oss-team-lead-transferable-iqama-required-jobs-in-riyadh-saudi-arabia-15270.html https://www.mysaudijobs.com/jobs_detail/it-oss-team-lead-transferable-iqama-required-jobs-in-riyadh-saudi-arabia-15270.html Tue, 06 Dec 2016 00:00:00 +0000 <div style="text-align: justify;">The OSS Team Lead manages a team to provide all aspects of end-user technology support within a large geography (large single office/multiple offices/multiple countries) to prioritize tasks, interpret information, and apply technical knowledge to satisfy end user and firm objectives. This position has accountability for all aspects of end-user support and IT assets inventory within the defined geography, ensuring that metrics and performance standards are achieved and maintained. The position is also responsible for all aspects of staff management (hiring, development and review, etc.) for OSS staff in the defined geography.<br /> Essential Functions of the Job:</div> <ul> <li style="text-align: justify;">Leverage multiple resources and coordinate team initiatives in order to meet customer needs consistent with IT Service support processes and expectations. Facilitate the implementation and support of defined solutions.</li> <li style="text-align: justify;">Act creatively to prioritize tasks, interpret information, and apply technical knowledge to facilitate the implementation of technical and business solutions to complex technology needs and issues; develop complex action plans and strategies; oversee team members to ensure that appropriate tools, techniques, and standards are being utilized; analyze the impact of decisions; and mentor others through the solution process in order to satisfy end user needs.</li> <li style="text-align: justify;">Build and maintain productive relationships with a wide range of end users within the geography supported by the local OSS team.</li> <li style="text-align: justify;">Act as a liaison between OSS and end users supported by the local OSS team to ensure effective communications flow on matters related to end user support.</li> <li style="text-align: justify;">Anticipate technology support issues, and act creatively to prioritize tasks, interpret information, and apply technical knowledge to facilitate the development and implementation of technical and business solutions to complex end user technology needs and issues.</li> <li style="text-align: justify;">Work independently and or lead projects as assigned. Assess the special needs of local area offices and engagements, and respond appropriately.</li> <li style="text-align: justify;">Document and track the status of inquiries, coordinate appropriate responses, and follow up to ensure end user satisfaction. Provide team oversight to ensure support metrics and key performance indicators are achieved.</li> <li style="text-align: justify;">Maintain an understanding of the Firm&rsquo;s business, organization and strategy sufficiently to resolve and anticipate end user technology issues that affect productivity of Firm personnel.</li> <li style="text-align: justify;">Maintain a thorough understanding of IT Services&rsquo; organization and service offerings in order to identify how best to address end user technology needs and incidents.</li> <li style="text-align: justify;">Maintain a thorough understanding of the business drivers and technology needs of key engagements and accounts located within the supported geography. Communicate unique needs and customer feedback to appropriate IT Services personnel to ensure business imperatives are anticipated and addressed as possible/necessary.</li> <li style="text-align: justify;">Understand and apply HR policies for the geography supported in a consistent and fair manner.</li> <li style="text-align: justify;">Participate with and provide technical consultation to senior IT management as requested.</li> <li style="text-align: justify;">Analyze the IT cost expense towards OPEX and CAPEX and do IT budgeting&nbsp;</li> </ul> <div style="text-align: justify;">Analytical/Decision Making Responsibilities:</div> <ul> <li style="text-align: justify;">Strong analytical skills are required to address major incidents impacting the geography supported.</li> <li style="text-align: justify;">Decision making responsibilities include the prioritization of work for an OSS team, and determining approaches to addressing service delivery concerns.</li> <li style="text-align: justify;">This role receives limited oversight from a supervisor and is expected to be able to work independently.</li> </ul> <div style="text-align: justify;">Supervision Responsibilities:</div> <ul> <li style="text-align: justify;">This role will lead and manage a team located in Middle East.</li> </ul> <p>&nbsp;</p> Oracle Hyperion Planning Consultant Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/oracle-hyperion-planning-consultant-jobs-in-riyadh-saudi-arabia-15204.html https://www.mysaudijobs.com/jobs_detail/oracle-hyperion-planning-consultant-jobs-in-riyadh-saudi-arabia-15204.html Mon, 28 Nov 2016 00:00:00 +0000 <div style="text-align: justify;">Our client, a leading consulting and business solution company, are looking for a Oracle Hyperion Planning Consultant for a 6 month extendable contract in Riyadh. The chosen candidate should have a techno-functional background with experience of Oracle Data integration.</div> IT Systems Support Engineer Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/it-systems-support-engineer-jobs-in-riyadh-saudi-arabia-15134.html https://www.mysaudijobs.com/jobs_detail/it-systems-support-engineer-jobs-in-riyadh-saudi-arabia-15134.html Wed, 16 Nov 2016 00:00:00 +0000 <ul> <li style="text-align: justify;">To provide technical support services to installed systems in accordance with business requirements and system procedures including contingency/disaster recovery scenarios.</li> <li style="text-align: justify;">To assist in the management of supported systems, including installation and configuration, fault resolution, security management, performance and accounting management, maintaining configuration records.</li> <li style="text-align: justify;">To ensure that all activities are carried out to the agreed IT Standards and to ensure that the relevant procedures are maintained and followed to meet these standards</li> <li style="text-align: justify;">Actively contributes to the development of the team&rsquo;s services, the planning, specification, development, installation, implementation and daily operation and management of supported server and desktop systems including first and second line support services&nbsp;</li> <li style="text-align: justify;">Work with other team members and/or 3rd Parties to establish a stable platform including the troubleshooting of any issues and providing temporary cover of system administration duties.</li> </ul> IT Coordinator Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/it-coordinator-jobs-in-riyadh-saudi-arabia-15115.html https://www.mysaudijobs.com/jobs_detail/it-coordinator-jobs-in-riyadh-saudi-arabia-15115.html Tue, 15 Nov 2016 00:00:00 +0000 <div style="text-align: justify;">QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a IT Coordinator, to meet the requirements of the expansion of its office in QNB - Saudi Arabia//Riyadh.<br /> QNB Group&rsquo;s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 27,300 operating from over 1200 locations.<br /> Role Summary:<br /> The incumbent will be responsible for administration and safeguarding from an IT perspective, to help identify and improve business system needs and objectives, current operational procedures, problems, input/ output requirements, data scope and successfully deliver services to support the enterprise&rsquo;s strategy systems and networks installed in the International branch with full compliance with the Group IT, security, operations and BCP policies.<br /> Role Description:</div> <ul> <li style="text-align: justify;">Lead and manage the day to day activities within the IT data centre of the international branches. Act as a data centre supervisor responsible for and not limited to smooth operations of the systems, networks and reporting cycles.</li> <li style="text-align: justify;">Supervise IT vendors responsible for maintaining and supporting IT systems and networks.</li> <li style="text-align: justify;">Collaborate with architects, analysts and designers in the development and initiation of new software programs and applications.</li> <li style="text-align: justify;">Gather statistics and prepare written reports on the status of the programming process for discussion with management and/or team members.</li> <li style="text-align: justify;">Work independently within own unit and will be required to supervise a team and maintain the systems of responsibility in case of international projects.</li> <li style="text-align: justify;">Provide timely and accurate information to the external and internal auditors and the compliance functions as and when required.</li> <li style="text-align: justify;">Develop yearly budget for I.T. and project plan.</li> <li style="text-align: justify;">Responsible for ensuring service levels and quality metrics are achieved.</li> <li style="text-align: justify;">Accountable for ensuring effective utilization of available resources and a cooperative team atmosphere.</li> <li style="text-align: justify;">Ensure that architectural issues and core competency directions are considered and resolved across all I.S. Projects, including those involving internal development, package acquisition and outsourcing.</li> <li style="text-align: justify;">Ensure projects are completed within time, cost and quality requirements.</li> <li style="text-align: justify;">Apply and extend standardized methodology and analysis techniques to problem solving.</li> <li style="text-align: justify;">Write business analysis and business requirement specifications for all projects undertaken by the branch.</li> <li style="text-align: justify;">Consistently write, translate, and code software programs and applications according to specifications.</li> <li style="text-align: justify;">Oversee the quality assurance of program logic, data processing, and error resolution.</li> <li style="text-align: justify;">Direct research on emerging application development software products, languages, and standards in support of procurement and development efforts.</li> <li style="text-align: justify;">Develop an awareness of programming and design alternatives.</li> <li style="text-align: justify;">Cultivate and disseminate knowledge of application development and testing best practices.</li> <li style="text-align: justify;">Establish vendor schedule to ensure proper coverage and support for systems.</li> <li style="text-align: justify;">Ensure backup DR readiness at the country level and at head office level and conduct rehearsals. Update DR plan.</li> <li style="text-align: justify;">Responsible at DR site for bringing up applications, connecting all branches, monitoring, running EOD, starting normal replication and activate VPN concentrator.</li> <li style="text-align: justify;">Monitor the SLA level performance and ensure compliance with policies and regulations.</li> <li style="text-align: justify;">Dispatch all incoming messages to all the concerned departments and maintain archives of all messages.</li> <li style="text-align: justify;">Configure all IT hardware following H.O. specifications.</li> <li style="text-align: justify;">Maintain all external storage and media inventory.</li> <li style="text-align: justify;">Produce all requested Equation Extracts.</li> <li style="text-align: justify;">Produce U.A.T. plan, U.A.T. issue documentation, and U.A.T. acceptance documents.</li> <li style="text-align: justify;">Act as project manager for the branch; produce reports with updated status of the deliverables, issues and completion of tasks. Escalate all issues to H.O. management</li> <li style="text-align: justify;">Develop the ability to perform and prioritize various support services.</li> <li style="text-align: justify;">Hold meetings with direct reports (i.e. the departmental heads) and assess their performance.</li> <li style="text-align: justify;">Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within Group Retail Banking staff in coordination with the incumbent&rsquo;s direct reports.</li> <li style="text-align: justify;">Ensures high standards of confidentiality and ethics to safeguard commercially sensitive information.</li> </ul> SAP Mobility Consultant Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/sap-mobility-consultant-jobs-in-riyadh-saudi-arabia-15055.html https://www.mysaudijobs.com/jobs_detail/sap-mobility-consultant-jobs-in-riyadh-saudi-arabia-15055.html Fri, 04 Nov 2016 00:00:00 +0000 <div style="text-align: justify;">KNOWLEDGE &amp; EXPERIENCE :</div> <ul> <li style="text-align: justify;">Development experience with Smart Device platforms - Apple iOS Google Android Microsoft Windows Phone BlackBerry OS with Excellent understanding of App development technologies specifically iOS (Objective C) and Android (Java) C/C++, C# Silverlight, JavaScript, HTML5.</li> <li style="text-align: justify;">Developing applications using protocols such as JSON, SOAP, RESTful web services&nbsp;</li> <li style="text-align: justify;">Experience of Sybase Unwired Platform / SAP Mobile Platform data synchronization technologies</li> <li style="text-align: justify;">Knowledge of a mobile web framework, such as Sencha Touch or jQuery Mobile, PhoneGap&nbsp;</li> <li style="text-align: justify;">Database technologies especially SAP ABAP systems</li> <li style="text-align: justify;">Solid knowledge of web and mobile delivery platforms and development tools&nbsp;</li> <li style="text-align: justify;">Familiarity with source Management (version control) software mainly Git&nbsp;</li> <li style="text-align: justify;">Knowledge of wrapping HTML apps for native deployment to major smartphone/tablet operating systems&nbsp;</li> <li style="text-align: justify;">Development tools such as Eclipse / X-code</li> <li style="text-align: justify;">Multi-language applications</li> <li style="text-align: justify;">Enterprise strength secure applications</li> <li style="text-align: justify;">Experience of Waterfall or Agile methodologies</li> </ul> <div style="text-align: justify;">ROLE :</div> <ul> <li style="text-align: justify;">Development of Mobile Applications</li> <li style="text-align: justify;">Continuous improvement of Mobile Application Portfolio</li> <li style="text-align: justify;">Proven ability to analyze, build &amp; test mobile / innovation technologies for large scale SAP solutions&nbsp;</li> <li style="text-align: justify;">Proven ability to design and deliver solutions with consumer grade customer experience</li> <li style="text-align: justify;">Strong communication and presentation skills, including the ability to explain IT in business language</li> <li style="text-align: justify;">Proven ability to design and deliver solutions with consumer grade customer experience</li> <li style="text-align: justify;">Strong communication and presentation skills, including the ability to explain IT in business language</li> <li style="text-align: justify;">Driving and owning changes end to end</li> <li style="text-align: justify;">Proven ability to design and deliver solutions with consumer grade customer experience</li> <li style="text-align: justify;">Strong communication and presentation skills, including the ability to explain IT in business language</li> <li style="text-align: justify;">Driving and owning changes end to end</li> <li style="text-align: justify;">Solution Quality&nbsp;</li> <li style="text-align: justify;">Cost savings (Solution Alternatives, Reuse and Rejection)</li> <li style="text-align: justify;">Delivery (volume and value/benefit)</li> </ul> SAP Technical Solution Architect Jobs In Riyadh Saudi Arabia https://www.mysaudijobs.com/jobs_detail/sap-technical-solution-architect-jobs-in-riyadh-saudi-arabia-15054.html https://www.mysaudijobs.com/jobs_detail/sap-technical-solution-architect-jobs-in-riyadh-saudi-arabia-15054.html Fri, 04 Nov 2016 00:00:00 +0000 <ul> <li style="text-align: justify;">Applies advanced subject matter knowledge to complex business issues, and is regarded as a subject matter expert.</li> <li style="text-align: justify;">Build, develop, and grow any business relationships vital to the success of the project</li> <li style="text-align: justify;">Collaborate with the business to understand and influence business requirements</li> <li style="text-align: justify;">Work with Application Solutions Design, project boards, finance departments and operations departments to ensure that proposed solutions meet business objectives and required service levels</li> <li style="text-align: justify;">Demonstrate strong understanding of cross-functional/cross-domain requirements and impacts</li> <li style="text-align: justify;">Develop creative, robust, scalable, and reusable strategies to support business needs</li> <li style="text-align: justify;">Demonstrate strong functional and technical problem solving skills</li> <li style="text-align: justify;">Maintain knowledge of current and emerging technologies/products/trends</li> <li style="text-align: justify;">Ensure cross-company alignment of solutions needed by the business to IT goals and objectives</li> <li style="text-align: justify;">Identify and quantify scope and impact of business changes on IT systems and operational processes</li> <li style="text-align: justify;">Facilitate, lead, and participate in identification of solution options and features</li> <li style="text-align: justify;">Evaluation of H/W and Core Software Solutions including EMC, Cisco, HP , IBM, Oracle</li> <li style="text-align: justify;">Communicate solution options to business owners and stakeholders via in-person and/or virtual reviews</li> <li style="text-align: justify;">Incorporate software and system architecture tools and infrastructure into conceptual solution design</li> <li style="text-align: justify;">Design at a very detailed level, systems and solutions using a sophisticated mix of operating system components, applications, hardware, network, security components and management tools.</li> <li style="text-align: justify;">Design and implement a layered security IT infrastructure paradigm consisting of a redundant multi-layered multi-vendor firewalls, DMZs, IPS, HIDS, multi-factor authentication and web-filtering products</li> <li style="text-align: justify;">Ensure alignment with enterprise technology standards, including but not limited to: solution patterns, application frameworks, technology roadmaps, and infrastructure plans</li> <li style="text-align: justify;">Identify gaps between established standards and proposed solutions</li> <li style="text-align: justify;">Maintain awareness of current technology assets across the domain subject matter</li> <li style="text-align: justify;">Develop operational manuals and train the operations team</li> <li style="text-align: justify;">Conduct meetings with senior and executive management and share progress and seek feedback and direction if necessary</li> <li style="text-align: justify;">Provide guidance and leadership to solution designers in translating requirements into functional specifications</li> <li style="text-align: justify;">Capture and document HLDs, LLDs, SOWs, project implementation plans, support agreements, SLAs</li> </ul> ERP Business Support Analyst https://www.mysaudijobs.com/jobs_detail/erp-business-support-analyst-13451.html https://www.mysaudijobs.com/jobs_detail/erp-business-support-analyst-13451.html Tue, 09 Feb 2016 00:00:00 +0000 <p>The Junior ERP Business Support Analyst will work in a support role with Enterprise Resource Planning (ERP) systems users at all levels throughout the organization and its partners. The candidate will play as the first line of support for users that are experiencing issues with the ERP system.<br /> <br /> Assess the tickets/issues and solve it for the users or send it back to L2/L3 support team for additional support. According to the policies and procedures followed within Client</p> Lead Solutions Architect https://www.mysaudijobs.com/jobs_detail/lead-solutions-architect-13382.html https://www.mysaudijobs.com/jobs_detail/lead-solutions-architect-13382.html Wed, 27 Jan 2016 00:00:00 +0000 <p>The Solution Lead is a key member of the core engagement team in Cluster Outsourcing engagements. He/she is responsible for the end-to-end solution design throughout the engagement life cycle (from Opportunity Creation through to Contract Signature until hand-over to the Account Delivery Team), both for new customer engagements as well as for engagements with the installed customer base. He/She is responsible to ensure the proposed solution addresses the customer&rsquo;s business needs and will be delivered at the best possible cost. He/she manages the pursuit (engagement) solution team, acts as an interlock between MY CLIENT and the Client and is the primary interface into MY CLIENT&rsquo;s Global Delivery for all aspects of the solution design during a deal phase. He/she also is the primary interface into Global Delivery management for the other engagement functions (e.g. Finance, Deal Analyst, HR consultant, Engagement Lead, etc) for all aspects of the solution.</p> <p>&nbsp;</p> <p>Responsibilities:&nbsp;</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Engages solution design resources as needed to complete required technical deliverables</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Engages other geographies Strategic Sales Centre&rsquo;s (SSC) for global elements</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Develops transition solutions including asset or employee transfer, analysis of current asset deployment (rather than purchase), and appropriate account start-up planning activities&nbsp;</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Provides support for client-facing resources in early phases to provide broad knowledge of MY CLIENT&rsquo; portfolio that assists in shaping the client requirements&nbsp;</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Work with the outsourcing pursuit team to identify differentiators and innovation</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Provides client-facing interface as required and at request of sales team</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Ensures Assurance Review process is conducted as required</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Ensures an integrated solution is developed within the parameters set by the determined price-to-win.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Ensures solution components align with standards and best practices.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Validates and approves proposal and solution deliverables.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Assist in or create Solution Business Case</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Lead and perform Due Diligence for all solution aspects</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Due Diligence reports (Solution scope)</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Successfully contribute to the winning of outsourcing engagements during the pursuit phase&nbsp;</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>During Deal Qualification work with Business Developers to create business case</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Actively participate in the definition of Win Strategy Lab (WSL)</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Manage a team of Enterprise Architects, Tower Leads and consultants (SMEs)</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Update the solution development team regularly on deal strategy and decisions from the Engagement team</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Ensure that the end-to-end solution meets internal MY CLIENT and customer criteria in terms of cost, quality and services (standard services vs. non-standard/optional/customized services)</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Manage interface between Enterprise Services Business &amp; Technical teams during Solution Design</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Collaborate with other engagement functions to ensure scheduling and execution of business reviews</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Support the pursuit team during the negotiation phase (e.g. creation of contract exhibits)</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Ensure solution components are accurately documented and consistent and that solution contains only approved tools</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>After contract signature, ensure proper solution hand-over from technical pursuit to delivery transition team</p> <p>&nbsp;</p> <p>Manages the development of a quality, integrated, cost-effective solution that meets the client&rsquo;s requirements, including focus on:</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Solution quality &amp; delivery feasibility</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Price to win</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Risk mitigation</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Financials (cost/price as required)</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Alignment of Client requirements to MY CLIENT services cost/price models</p> <p>&nbsp;</p> <p>Cooperate with;</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Procurement&nbsp;</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>NBA</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Deal Analyst&nbsp;</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Transition and Transformation Mgr&nbsp;</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>HR&nbsp;</p> <p>&nbsp;</p> <p>Guiding approvals:</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Executive Sponsors</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>SOAR</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Delivery approval</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Transition approval</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Transformation approval</p> MS SharePoint Developer - Saudi Citizen only https://www.mysaudijobs.com/jobs_detail/ms-sharepoint-developer-saudi-citizen-only-13258.html https://www.mysaudijobs.com/jobs_detail/ms-sharepoint-developer-saudi-citizen-only-13258.html Thu, 14 Jan 2016 00:00:00 +0000 <p>The SharePoint Developer will be responsible for implementing custom workflow, collaboration, and document management solutions in Microsoft SharePoint Server using a combination of SharePoint Designer and SharePoint built-in functionality, and custom web parts. QUALIFICATIONS &amp; EXPERIENCE: - Bachelor&#39;s degree (preferably in Computer Science). - 3 - 5 Years&#39; Experience in Information Technology field. - Minimum 2 years&#39; experience as a SharePoint developer RESBONSIBILITIES: - Provide technical consultancy and manage the design, development and implementation of organization SharePoint Environment with required custom applications and Integration. - Be a key contributor to innovation and build proof of concept examples. - Determine the most suitable presentation method, visual elements, and programmatic objects that meet design and business objectives. - Maintain flexibility to meet changing needs and requirements. - Plan and execute appropriate unit and integration tests that ensure maximum core liability and minimal defects. - Proactively communicate and enforce best practice coding standards - Handle difficult/sensitive information appropriately - Participate and assist in design, development, implementation, and maintenance of SharePoint business applications. - Train IT and end-user clients on SharePoint features</p> IT Manager https://www.mysaudijobs.com/jobs_detail/it-manager-13241.html https://www.mysaudijobs.com/jobs_detail/it-manager-13241.html Mon, 11 Jan 2016 00:00:00 +0000 <p>To lead, direct, plan and oversee the IT planning &amp; development, IT operations and IT services functions in order to ensure continuity of business and available, maintained and secured information and subsequently higher customer satisfaction within our defined organizational and departmental targets.</p> IT Network Technician https://www.mysaudijobs.com/jobs_detail/it-network-technician-13219.html https://www.mysaudijobs.com/jobs_detail/it-network-technician-13219.html Sun, 10 Jan 2016 00:00:00 +0000 <p>IT Network Technician (1 No.)</p> Information Cyber Security consultant - CISSP & CISA https://www.mysaudijobs.com/jobs_detail/information-cyber-security-consultant-cissp-cisa-13209.html https://www.mysaudijobs.com/jobs_detail/information-cyber-security-consultant-cissp-cisa-13209.html Thu, 07 Jan 2016 00:00:00 +0000 <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Review, Update, and Develop and implement policies and procedures to identify threats to the confidentiality, integrity, availability, accountability and relevant compliance of information systems, and Conducts risk and vulnerability assessments of information systems in the light of these threats and recommends appropriate action to management.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Devises new or revised procedures relating to security control of all IT environments, systems, products or services in order to demonstrate continual Improvement in control Including creation of auditable records, user documentation and security awareness literature.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Contributes to the provision of training, guidance and support to other security staff within the COMPANY (Client), in all aspects of security policy and control.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Perform Risk Assessment and provide the assistance for the risk mitigation.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Evaluation of cyber security technologies and solution to determine the best that fit Client requirements.</p> IT Helpdesk Engineer https://www.mysaudijobs.com/jobs_detail/it-helpdesk-engineer-13192.html https://www.mysaudijobs.com/jobs_detail/it-helpdesk-engineer-13192.html Thu, 07 Jan 2016 00:00:00 +0000 <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Handle all the Tickets w.r.t Desktop / Laptops / Printers / E-Podium.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Ensure the IT Access calls are accepted within 15minutes post assignment of same by Service Desk. Allocate the calls to Engineers within a stipulated timeframe.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Assign Support staff to Incident Logged &amp; Ensure all IT Access tickets are updated every 45 minutes.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>To provide response and resolution to Technical Incidents by attending the Incident at the Customer&#39;s Desk within the agreed SLA.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Telephonic follow-up with users which are pending for user feedback for closure.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Log calls with vendors/internal Wipro team for spare requests.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Review the previous day&rsquo;s performance with Ops Lead on a daily basis.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Ensure all processes related to helpdesk are adhered to.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>To Communicate PNUFW IT team towards Business on Prolonged non-Availability and any Business Impact</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Setup a communication and notify stakeholders on the Major Incident and Status Update</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Follow-up with all teams till closure of the Incident</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Scheduling processes &ndash; includes the processes that needs to be executed on a daily, monthly and yearly basis on applications and its databases.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Batch Job Processing &ndash; includes uploads and downloads required to be performed on various applications as a process or on requirement basis.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Perform Shutdown and subsequent start-up of the Applications, Databases and the underlying Servers in a structured way.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Perform SOD &amp; EOD activities.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Ensure all the backups and restorations as per the schedule.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Follow daily application checklists and services for respective servers.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Knowledge of application/database operations and administration activities</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Execute queries to generate reports</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Retrieve data to help validate its correctness</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Apply operational procedures</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Execute batch schedules in a timely manner</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Apply frontline incident determination and/or resolution</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Monitor and/or action batch schedules</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Utilize monitor and action alarms</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Follow escalation procedures during an incident in accordance with guidelines (e.g., severity levels)</p> Desktop Support Engineer https://www.mysaudijobs.com/jobs_detail/desktop-support-engineer-13191.html https://www.mysaudijobs.com/jobs_detail/desktop-support-engineer-13191.html Thu, 07 Jan 2016 00:00:00 +0000 <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Handle all the Tickets w.r.t Desktop / Laptops / Printers /.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Handle all the escalated tickets from the engineer / domain owners</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Create Knowledge base and update central data pool.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Work on the tickets and resolve them with the right technical resources</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Train and mentor L1 engineers to resolve tickets to save SLA failures.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Co-ordinate and implement change Requests</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Installation &amp; troubleshooting of critical applications and create AIGs or Update for any inconsistency.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Update Customer post implementations and obtain user confirmation.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Update IT Access and Help Desk immediately after every call.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Root Cause Analysis for repeat calls.</p> <p>-<span class="Apple-tab-span" style="white-space:pre"> </span>Self-learning to enhance skills on multiple applications or domains.</p>