MySaudiJobs jobs listing MySaudiJobs jobs listing Airport Services Manager Jobs In Yanbu Saudi Arabia Tue, 17 Jan 2017 00:00:00 +0000 <div style="text-align: justify;">Airport Services Manager - Qatar Airways - Yanbu<br /> In this role you will ensure that Airport Operations in all areas run smoothly, in a cost effective manner, and conform to safety and security requirements. Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.<br /> You will champion the Qatar Airways customer, employees, our contractors and our Airline in all phases of the airport operation to provide a safe, professional and on time operation that exceeds the internal and external customer expectations and attains the 5 star on the Ground service promise.<br /> Responsible for training and resource planning you will recommend staffing levels, plan and implement working schedules, implement necessary controls and ensure compliance with labour laws. You will handle irregular operations at minimum cost whilst ensuring an impeccable level of customer service and ensure operations are within budget. You will monitor all airport use agreements, rental agreements and third party service providers.</div> Airport Services Duty Officer Jobs In Yanbu Saudi Arabia Tue, 17 Jan 2017 00:00:00 +0000 <div style="text-align: justify;">Airport Services Duty Officer - Qatar Airways - Yanbu<br /> As the Airport Services Duty Officer, you will be responsible for the overall control of the shift as a direct representative of the Airport Services Duty Manager. You will monitor the activities of the various sections at the airport and coordinate with other areas. You will ensure punctuality and safety of all Qatar Airways operations.<br /> Specific accountabilities include:</div> <ul> <li style="text-align: justify;">Acting as a liaison between airport service providers and users and monitoring the day to day operations</li> <li style="text-align: justify;">Providing input and recommendations to management to improve the effectiveness of the daily operations</li> <li style="text-align: justify;">Ensuring passenger and aircraft handling practices confirm to safety and security requirements</li> <li style="text-align: justify;">Managing and controlling manpower on the shift in order to optimise utilisation and to maintain staff moral and discipline</li> <li style="text-align: justify;">Resolving customer problems and complaints effectively across all departments including customer relations and providing resolutions for complaint handling</li> </ul> Airport Services Supervisor Jobs In Yanbu Saudi Arabia Tue, 17 Jan 2017 00:00:00 +0000 <div style="text-align: justify;">Airport Services Supervisor - Qatar Airways - Yanbu<br /> In this role, you will be responsible for supervising and controlling flight-handling activities such as flight editing, transfer and boarding in order to achieve a high standard of service. You will also aim to achieve optimum satisfaction and on-time departure of flights.<br /> Specific accountabilities include:</div> <ul> <li style="text-align: justify;">Acting as station coordinator in liaison with GHA and QR department. Working closely with GHA and all airport departments to ensure on-time performance targets are met.</li> <li style="text-align: justify;">Supervising airport team in achieving on-time performance</li> <li style="text-align: justify;">Facilitating the Ramp Handling activities in liaison with GHA, caterers, fuelling agent, maintenance, cargo, and crew to expedite departure</li> <li style="text-align: justify;">Working with all departments to ensure precision timings towards on-time departure are met.</li> <li style="text-align: justify;">Utilising available resources by planning efficient duty allocation for customer service agents. Ensuring efficient use of manpower during duty period</li> <li style="text-align: justify;">Reviewing aircraft allocations according to the movement messages / late arrivals / loads etc. Ensuring all departures are aware of operational messages and requirements</li> </ul> Senior Airport Services Agent Jobs In Yanbu Saudi Arabia Mon, 16 Jan 2017 00:00:00 +0000 <div style="text-align: justify;">Senior Airport Services Agent - Qatar Airways - Yanbu<br /> The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR&rsquo;s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.<br /> Accountabilities:</div> <ul> <li style="text-align: justify;">Act as the first contact between the airline and its customers as well as stake holders and agents who may need assistant with questions, portray QR image to the highest standard.</li> <li style="text-align: justify;">Be visible to ensure that the highest level of service, products is provided in a professional manner.</li> <li style="text-align: justify;">Ensure that airport operations meet QR&rsquo;s standards, policies and procedures satisfy local and internal safety and security standards and conform to aviation regulatory requirements.</li> <li style="text-align: justify;">Ensure cargo handling run smoothly and efficiently.</li> <li style="text-align: justify;">Monitor all Gates and check in activities ensuring the accurate, service oriented acceptance and boarding or passengers.</li> <li style="text-align: justify;">Ensure smooth handling of customer service at the station.</li> <li style="text-align: justify;">Liaise with ramp and GHA staff and support Airport services Supervisor in all areas.</li> <li style="text-align: justify;">Brief GHA on new procedures and ensure that they are implemented accurately and fully.</li> <li style="text-align: justify;">Ensures that the needed pre and post flight administration is conducted timely, recording efficiently all flight activities.</li> <li style="text-align: justify;">Assist passengers in regards to entry requirements, visas and resident permits.</li> <li style="text-align: justify;">Ensure passengers are assisted smoothly through airport facilities.</li> </ul> Airport Services Agent Jobs In Yanbu Saudi Arabia Mon, 16 Jan 2017 00:00:00 +0000 <div style="text-align: justify;">Airport Services Agent - Qatar Airways - Yanbu<br /> In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.<br /> Accountabilities include:</div> <ul> <li style="text-align: justify;">Delivering the highest level of Customer Service at all customer touch points</li> <li style="text-align: justify;">Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.</li> <li style="text-align: justify;">Supervising service partners&rsquo; activities for the smooth acceptance of passengers.</li> <li style="text-align: justify;">Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc</li> <li style="text-align: justify;">Checking entry requirements (visas, residence permits) are met</li> <li style="text-align: justify;">Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround</li> <li style="text-align: justify;">Handling of company mail</li> <li style="text-align: justify;">Performing pre- and post-flight administration duties</li> <li style="text-align: justify;">Handling baggage claims</li> <li style="text-align: justify;">Ensuring compliance with QR Safety and Security requirements.</li> <li style="text-align: justify;">On Time Performance</li> </ul> Customer Service Officer (Ladies Branch) Jobs In Riyadh Saudi Arabia Thu, 12 Jan 2017 00:00:00 +0000 <div style="text-align: justify;">QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a Customer Service Officer ( Ladies branch), to meet the requirements of the expansion of its office in QNB - Saudi Arabia//Riyadh.<br /> QNB Group&rsquo;s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 27,300 operating from over 1200 locations.<br /> Role Summary:&nbsp;<br /> The role of the Customer Service Officer is primarily to be the first point of contact for any in branch for QNB&rsquo;s clients. You will provide assistance with all day to day client enquiries and provide the appropriate solution. Working as part of the Branch team towards the overall sales target you will promote and market QNB&rsquo;s products in a compliant manner.<br /> Role Description:&nbsp;<br /> Your core responsibility is to provide excellent, efficient and compliant customer service. You will take the time to understand the individual clients situation providing you with enough information to make informed recommendations with regard to QNB&rsquo;s products and services. Processing applications for various products and services you will quality check and assist clients wherever possible. Whist providing excellent sales through service, will maintain the highest level of compliance in your day to day practise, recording where appropriate for internal and external audit purposes.</div> Host IHOP Liwan Centre, Jeddah Jobs In Mecca Saudi Arabia Thu, 29 Dec 2016 00:00:00 +0000 <div style="text-align: justify;">The Role:<br /> The role of the Host/Hostess within the Front-of-House team is to ensure that all guests receive an amazing experience from their first point of contact with the team, whether that is on the telephone making a reservation or from the moment they walk through the door.</div> Commi I IHOP Liwan Centre Jeddah Jobs In Mecca Saudi Arabia Thu, 29 Dec 2016 00:00:00 +0000 <div style="text-align: justify;">The Role:<br /> The role of Commi I within the kitchen team is to assist in the preparation of all food items, as well as to support the senior chefs in achieving consistently high standards in a high-volume food production environment.</div> Receiver Raising Cane&#39;s Liwan Centre Jobs In Mecca Saudi Arabia Thu, 29 Dec 2016 00:00:00 +0000 <div style="text-align: justify;">The Role:<br /> You will be responsible for a variety of tasks related to receiving merchandise and maintaining the restaurant&#39;s inventory management system.</div> Crew Member Raising Cane&#39;s Liwan Centre Jobs In Mecca Saudi Arabia Thu, 29 Dec 2016 00:00:00 +0000 <div style="text-align: justify;">The Role:<br /> As a member of our crew, and a representative of our brand, you will provide customers with excellent customer service ensuring that they have an enjoyable dining experience and want to make return visits.</div> Assistant Buyer Boots Jobs In Riyadh Saudi Arabia Thu, 29 Dec 2016 00:00:00 +0000 <div style="text-align: justify;">The Role:<br /> This is an exciting role for a Cosmetics Assistant Buyer. Reporting to the Cosmetics Buyer you will be responsible for assisting them in the management of the Cosmetics department within Boots stores across Saudi Arabia. You will be responsible for:<br /> Managing stock distribution throughout the marketBuilding excellent relationships with suppliersSupporting the Merchandiser with product listings and discontinuation plansProducing sales reports for the Senior BuyerManaging department invoicing</div> Baker The Cheesecake Factory Le Mall Jobs In Jeddah Saudi Arabia Tue, 27 Dec 2016 00:00:00 +0000 <div style="text-align: justify;">The Cheesecake Factory created their upscale casual dining restaurant in 1978 with the opening of their first restaurant in Beverley Hills, CA. Now famous for the generous portions and dessert menu featuring 50 cheesecakes and specialty desserts, the brand has expanded in to the Middle East. There are many exciting and rewarding career opportunities for leaders who share the belief that innovation, commitment to excellence, and uncompromising quality are critical to success. Each individual&#39;s efforts and skills are necessary to the success of the brand as a whole. As a staff member, The Cheesecake Factory mission is &quot;To Create an Environment Where Absolute Guest Satisfaction is Our Highest Priority&quot;.<br /> The Role:<br /> By greeting guests warmly and sharing with them the descriptions of the many dessert selections and preparing our delicious cheesecakes you will ensure each guest has a memorable dining experience. In addition to this you will perform housekeeping duties such as cleaning and maintaining the bakery area and equipment.</div> Customer Service/Documentation Manager Jobs In Dammam Saudi Arabia Wed, 16 Nov 2016 00:00:00 +0000 <div style="text-align: justify;">Our Client is one if the Global Shipping Service Provider, They are currently looking a Customer Service/Documentation Manager to be based in Dammam<br /> Duties &amp; Responsibilities :</div> <ul> <li style="text-align: justify;">Coordinate and communicate to Sales/Ops teams for booking and loading in order</li> <li style="text-align: justify;">Coach and guide CS/Doc staffs to perform the jobs without any service failure/delay</li> <li style="text-align: justify;">Problem solving with full knowledge and achievement of CS/Doc Goals/Target</li> <li style="text-align: justify;">Ensure accurate/timely service deliveries of information updated in system and documents to both internal/external customers including customs office/port authority.</li> <li style="text-align: justify;">Resolving customs issues.</li> <li style="text-align: justify;">Follow- up the delinquent containers.</li> <li style="text-align: justify;">Insure all BLs are invoiced correctly.</li> <li style="text-align: justify;">Monitoring the counters activities in Jeddah &amp; Dammam.</li> <li style="text-align: justify;">Manage/Monitor CS team&rsquo;s work process.</li> <li style="text-align: justify;">Resolve customer&rsquo;s complaints/concerns</li> <li style="text-align: justify;">Coordinate with both internal &amp; external customers for every shipments moving out smoothly and timely.</li> <li style="text-align: justify;">Promote eCommerce tools.</li> <li style="text-align: justify;">Follow up with specific customer&rsquo;s requirements through communication with the related parties.</li> <li style="text-align: justify;">Problem solving with full knowledge and cross-functional communication with related parties.</li> <li style="text-align: justify;">Booking control in compliance with the guideline for loadable space and equipment stock.</li> <li style="text-align: justify;">Ensure 100% compliance with Saudi Law, Regulation/ policy</li> <li style="text-align: justify;">Expedite customers to pick D/O and audit the status thru coordination with origin team/Saudi Sales team.</li> </ul> FULL TIME “Customer Care/Support Specialist”“customer-caresupport-specialist”-14895.html“customer-caresupport-specialist”-14895.html Fri, 16 Sep 2016 00:00:00 +0000 Our growing & established company has a fantastic opportunity available in the Customer Service department. We&#39;re looking for someone that would enjoy contributing ideas and sharing their thoughts, while they do their job. And you can do this job completely from your home if you have a high speed Internet connection. We&#39;re really looking for that special person that could become a &#39;superstar&#39; on our team. Someone who would love their job and love working with our team , who also thinks long-term and that will help grow our business, so performing well for us could lead to long-term work. The best-performing candidates will eventually be in charge of managing other team members, training new team members. * * * Here are just some of the criteria that this person would meet* * * • High Speed Internet – You need to have a high speed internet connection. • You need a computer and also a back-up plan in case your internet service loses power (4 GB of RAM, Windows 7 or newer/MAC is acceptable too). • Other applications we use are Google Hangout, Wordpress and Office Auto Pilot, CRM/Database where we store customer order information. • Speaks, Reads, and Writes Excellent English • Can work from home without distractions (or at regional office) • Comfortable with Google docs, facebook, Microsoft Word, Excel ,multiple browsers, and skype. • Are willing to learn new skills & can easily be trained on other tasks • Can work full-time (40 hours per week) * * Main responsibilities* * * It is crucial that you have a customer service mentality, because weeding through this number of emails and properly directing them to the appropriate place will require time and patience. • Use superior phone/written communication skills to handle consulting/supporting customers by responding to pre-sales, post sales, shipping/fulfillment and/or technical support enquires via Email, Phone and Online Chat • Managing Daily Emails, sending out email notifications to customers with outreach program for testimonials, feedback and surveying as needed. • Reporting any problems, product defects, complaints, challenges found while assisting customers • Offer above average and unexpected customer service • Liaise with other team members to resolve any problems • Answer/solve any problems in the support system • Providing feedback and suggestions for continuous development of process. • Will directly participate in sales opportunities as a technical subject matter expert • Develop Categories and FAQ’s – Keep up to date information and knowledge articles to answer the most frequently asked questions and develop new categories of asked questions so that we can identify patterns and create a very thorough FAQ that we can use as articles and a knowledge base. Take the lead and let us know when you see new patterns of issues that can be solved. When you see a flood of the same questions, you’ll need to create a standard article that you can start using as a template. The purpose of that will be to create a large list of templates that you can simply copy and paste and send to the person. • Sending daily reports – At the end of every shift, you will need to send a daily report to your team Coach. The report will need to be in a word document and needs to include: o How many chats you handled o How many emails you answered o What problems you ran into o What types of questions you received o Any problems you need our help solving o Outline of other assigned duties