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Siebel CRM Specialist Jobs In Riyadh Saudi Arabia
Riyadh, Saudi Arabia
Job Summary:
Job Title:
Siebel CRM Specialist Jobs In Riyadh Saudi Arabia
Location:
Riyadh, Saudi Arabia
Industry:
Telecommunication
Category:
Engineering
Positions:
1
Salary Range:
0 To 0 SAR /
Min. Education:
BA/BSC
Min. Experience:
5 to 6 Years
Post Date:
2016-12-30
Apply Before:
2017-04-04
Career Level:
Experienced
Job Description:


  • Primary responsibility is to provide overall support for CRM system and other production support activities relating to CRM. 

  • Ensure CRM SOP is accurately maintained. 

  • Write system scripts to be run either manually or automatically by the system. 

  • Meet quality and performance KPI with supporting documents. 

  • Ensure that upper management is informed on all critical issues pertaining to the area responsible for. 

  • Assist with development and implementation for work-around/ permanent solutions for provisioning related problems. 



System Authority:




  • Users creation and assigning routine authorities, changing routine authorities, Field level authority setup as per business requirement. 

  • Order monitoring and reconciliation. Monitor orders that have exceptional status, unassigned or fail to generate work order. 

  • Maintain and check accounts opening & cancellation and service status changing. 

  • Monitor whether there is exceptional fluctuation or trend and resolve it. 

  • Modify channel information, configuration of new channels, and deletion of old channels 

  • Configure and maintain the inventory information, such as SIM card and phone number. 

  • Maintain the customer centricity data and identity within CRM and assure consistency across CRM and all CRM interfaced system(provision and CRM,CRM and Billing) 

  • Maintain the CRM performance and live cycle of the product catalogue and product life cycle.


Skills:

  • 5-8 years’ experience in supporting a large Siebel installation 8.1 or higher. 
  • Operations experience in Telecommunication environment. 
  • Should have experience in Integration with Upstream and downstream through Web service /HTTP, Web logic Queues etc. 
  • Working knowledge in Java/J2EE, XML, UNIX/LINUX Shell Scripting, Oracle SQL and PL/SQL. 
  • Experience in Siebel Deployment activities: Repository Export / Import, SRF Compilation, Schema Changes, Seed Data transfer, replacement, generate browser scripts, transfer Mid-tier files, products, LOVs etc. 
  • Clear view of Life cycle of a subscriber from Order Management and Provisioning point of view