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Coordinator, Industrial
Yanbu, Saudi Arabia
Job Summary:
Job Title:
Coordinator, Industrial
Location:
Yanbu, Saudi Arabia
Industry:
Information Technologies (IT) / Software
Category:
Engineering
Positions:
8
Salary Range:
0 To 0 SAR /Monthly
Min. Education:
Bachelor of Electronics Engineering
Min. Experience:
2 to 3 Years
Post Date:
2017-01-04
Apply Before:
2017-02-10
Career Level:
Experienced
Job Description:

 Process UAR requests received from RC for new projects for industrial customers in Jubail 1, Jubail 2 and Ras Al-Khair.
 Process UAR requests for increasing or reduction in allocated quantities for existing customers.
 Conduct kick/of meetings with new customers to facilitate their requests and to provide proper guidance for providing the service.
 Participate in service commissioning process for industrial customers.
 Prepare and manage all Utility User Agreements (UUA) and Connection agreement (CA) with customers.
 Ensure that all new accounts are properly registered and billed.
 Manage the deals with customer starting from pre-service, during service and after service.
 Manage customer complain, issues and requirements using CRM system.
 Manage customer allocation requests with RC and Facility planning.
 Ensure industrial customer’s compliance to UUA.
 Enhance communication protocol between customers and company.
 Respond to customer problems and complaints in the appropriate timescales, as stipulated in Connection and Utility User Agreements, in order to meet customer expectations and contractual agreements.
 Monitor operational complaints received by CPO is processes and closed as per KPI's and UUA standards.
 Build and maintain strong relationships with customers in order to deliver increased customer satisfaction.
 Co-ordinate with internal functions on behalf of customers, in order to provide a seamless, end-to-end service in resolving issues.
 Liaise with the Royal Commission on occasion, as delegated by the Manager, in order to have development proposals approved.
 Track all required changes, amendments and enhancements to the UUA and CA.
 Develop new and special agreements with customers.
 Ensure compliance with all relevant safety, quality and environmental management procedures and controls within the Customer Relations activity to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.
 Any Other duties that is assigned from time to time.

Skills:

 Manage the deals with customer starting from pre-service, during service and after service.  Manage customer complain, issues and requirements using CRM system.  Manage customer allocation requests with RC and Facility planning.  Ensure industrial customer’s compliance to UUA.  Enhance communication protocol between customers and company.  Respond to customer problems and complaints in the appropriate timescales, as stipulated in Connection and Utility User Agreements, in order to meet customer expectations and contractual agreements.  Monitor operational complaints received by CPO is processes and closed as per KPI's and UUA standards.  Build and maintain strong relationships with customers in order to deliver increased customer satisfaction.  Co-ordinate with internal functions on behalf of customers, in order to provide a seamless, end-to-end service in resolving issues.